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The University of Bolton Library

Student Services and Experience - Performance

Student Services and Experience: Performance


Students are at the heart of everything we do, we are committed to supporting students to achieve success by delivering high quality student focused services. We aim to deliver outstanding student experience with co-created initiatives that transform our students beyond the academic experience.  We aspire to create a life-changing experience for students

The vision is underpinned by common principles of services:  

  • Student focused & student-centred services, continually adjusting and enhancing services and support to satisfy the changing needs of students. 
  • Data informed services
  • We aim to ensure that all our students have an exceptional and distinctive experience while studying at the university
  • Services that are recognised, relevant and valued by students, easily accessible and available at time that suit the needs of students
  • Empower and develop staff to have the skills and knowledge to identify students’ needs, to reshape the ways in which students provide feedback and use it to develop services
  • Enhancing our use of technology to exceed our users’ expectations  

Strive to do our best  – forward thinking – achieve more by working together – professional – creating positive environments – sector leading services - supportive & inclusive environment

Our Departments

Further details of each department's services can be found on their webpages.