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The University of Bolton Library

Student Services and Experience - Performance

What We Will Do

Female student sat with laptop

Students are at the heart of everything we do, we are committed to supporting students to achieve success, by delivering co-created initiatives and services that transform our students beyond the academic experience.

With students we will: work in partnership; connect and prepare; engage and empower; and promote positive mental health.

Success will be measured, in part, by:

  • embedded Faculty Peer Support Schemes
  • increased NSS participation rates and concomitantly satisfaction levels
  • maintain accreditation of Customer Service Excellence
  • high levels of student engagement
  • increase in the number of students needing support accessing relevant services
  • enhanced induction and summer school services

The current plan for 2022/23 is being considered by University Senior Management. Once endorsed the plan will be available here.