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There are a number of ways in which you can tells us what you think of our service. All comments, no matter how they are submitted, are recorded and used to improve our service, and each month we publish a selection of Customer Comments, Suggestions and Complaints on our notice boards.
For formal complaints the Library has a Comments, Suggestions and Complaints procedure.
For information on how we act on your feedback, please see our Standards and Performance. We also highlight our responses to your feedback via Library News and our social media channels.
Annual Customer Satisfaction Survey
Every year we run a survey to assess our service and see how we can improve. You can pick up one of our survey forms from our Help desks, or fill it in online when available.
Academic Librarians engage with Student Course Representatives, either directly or through Student Staff Liaison Committees, to seek feedback on Library services.
Online Feedback Surveys
We regularly collect feedback on services such as Library Chat, online Library Research Appointments and our workshops and events. This feedback helps us ensure that our support is meeting the needs of our users, and is used to inform staff development and future services. Anonymised feedback from these surveys may be shared as part of our reporting and promotional activities.
For formal comments, complaints and suggestions either Contact Us online, or fill in a comments card and hand it to a member of Library staff. Please include your contact details if you would like to be contacted.
You may also write to the Library Manager at the following address:
The University of Bolton,