Since it's launch in March 2020, our Library Chat service has become a key aspect of our online support. All users of Library Chat have the option to fill in a post-chat survey. We monitor chat feedback for service and staff development purposes.
In the period of 1st May 2020 to April 30th 2021 we dealt with 3713 chat enquiries.
There were 1308 respondents to the post chat survey in that period, who provided the following ratings for their experience.
We launched bookable online Research Appointments with our team of Academic Librarians in September 2020. All attendees are sent a post-appointment survey.
In the period of 1st May 2020 to 30th April 2021, there were 87 confirmed appointments.
There were 29 respondents to the post-appointment survey in that time period, who provided the following feedback.
We received the following comments: