There are a number of ways in which you can tells us what you think of our service. All comments, no matter how they are submitted, are recorded and used to improve our service, and each month we publish a selection of Customer Comments, Suggestions and Complaints on our notice boards.
For formal complaints the Library has a Comments, Suggestions and Complaints procedure.
For information on how we act on your feedback, please see our Standards and Performance. We also highlight our responses to your feedback via Library News and our social media channels.
We regularly collect feedback on services such as Library Chat, online Library Research Appointments and our workshops and events. This feedback helps us ensure that our support is meeting the needs of our users, and is used to inform staff development and future services. Anonymised feedback from these surveys may be shared as part of our reporting and promotional activities.
For formal comments, complaints and suggestions either contact us online, or fill in a comments card and hand it to a member of library staff. Remember to include your contact details.
You may also write to the Library Manager at the following address:
Trevor Hodgson,
Library Manager,
The Library,
The University of Bolton,
Deane Road,
Bolton
BL3 5AB
Every year we run a survey to see how good our service is and how we can improve. You can pick up one of our survey forms from our Help desks, or fill it in online, by clicking the link on our web site when available.