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The University of Bolton Library

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Help and Support

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Library Support

You can get help:

 Online: Fill in our online form

 By online chat: Monday-Friday, 10am-4pm. Look for the chat widget on this and all our webpages

 By email: Contact

 By phone: ring 01204 903094 during staffed opening hours

 In person: at the Library Helpdesk during staffed hours

Our Frequently Asked Questions site contains lots of helpful information about library services and resources. 

If you need more in-depth support you can book an appointment with your Academic Librarian.

Additional Learning Support

The University of Bolton Library is committed to helping our users get the most out of its our services, resources and facilities. Visit our Additional Learning Support pages for more information about the dedicated support on offer. 

Library Workshops and Events

All upcoming Library training sessions are listed on the LEAP Live calendar.

IT Support

You can get help with IT related issues:

 Online: Use the IT Self Service Portal (available on campus only) to contact IT, request assistance or report a fault

 By phone: ring the IT Support Helpline on 01204 903444

 In person: at the Library Helpdesk during staffed hours

You can access your student email at

The Life Lounge

The Life Lounge provides specialist Mental Health and Wellbeing Services which include: Counselling, Cognitive Behavioural Therapy (CBT), Wellbeing Advisors and Mental Health Advisors.

The Disability Service

The University of Bolton Disability Service supports any student or prospective student who has a Disability.  If you aren’t sure whether your condition is a disability then you can get in touch and they can advise you on this. 

Student Liaison Officers

Student Liaison Officers (SLOs) provide personal, academic and study support, including advice and guidance on issues relating to the University’s policies and procedures (Mitigating Circumstances, Appeals, Academic Misconduct, etc.). 

Contact the relevant SLO for your department or faculty for details of the support on offer:

You can also contact the SLOs via the University’s Ask Us chat service

English for Academic Purposes support

The English for Academic Purposes (EAP) team provide a range of support and development opportunities for students who speak English as an Additional Language. EAP sessions can help you with academic writing and vocabulary, referencing, speaking and pronunciation, and more.

Find out more about EAP at the University of Bolton and contact Kat Cridland ( to attend an EAP session.