The University of Bolton Student Services

Mental Health and Wellbeing

Resources brought together by the Life Lounge team

List of Support Services

The University of Bolton will be closed from 12pm 17/12/2021, reopening on 04/01/2022. This closure includes all Life Lounge services.

The Life Lounge understands the festive period is a difficult time for many of us. Should you feel low during this period and need someone to talk to we urge you to get in touch with your GP or any of the following services if appropriate:

 SHOUT is a free crisis text service. Text SHOUT to 85258 and you will be contacted by a specially trained volunteer who will give you support through text. SHOUT is a particularly good service if you are in a living situation where talking is difficult for privacy reasons, or when you find it too hard to say the words out loud. They are accessible 24/7 and will be support you through your time of crisis. (it is confidential and free for all UK major networks) or visit the following link-

The Samaritans (24 Hour helpline) on 116 123 or visit

Greater Manchester Mental Health NHS Trust 24/7 helpline
For Bolton, Salford, Trafford and the City of Manchester- 0800 953 0285  
For Wigan- 0800 051 3253 
or visit their website via the following link-  

Papyrus: Hopeline UK- for young people aged up to 35 years old
Open every day 9am- 12am (midnight)
Call:  0800 068 4141  Text: 07860 039967  Email: pat@papyrus-uk.org 

MIND have some useful information about how to look after yourself at Christmas.  See the following link-

Student Space has a number of online resources and ways it can support, including a text, web chat, email and phone support services, find out more by clicking the following link-

Fort Alice Domestic Abuse Service: Fortalice - Charity for supporting people affected by Domestic Abuse and Violence - 01204 365677 or visithttps://fortalice.org.uk/ 

Endeavour: Domestic Abuse and Violence Support Services https://www.endeavourproject.org.uk/ 

If you feel that your mood/mental state is deteriorating and you are not able to maintain your own safety and/or the safety of others, please attend your nearest A + E for further assessment of your mental health support needs or call 999.

Other Support Services

Food Banks/ Support:

The Mill Community Grocery:
The Trussell Trust local food bank:


Homeless charities:
If you would like support through the process, or if you don't qualify as legally homeless, it is best to go to one of the local drop in centres who can advise you on what options are available for you.  Visit-
Emergency Accommodation in Winter:
During periods of severe cold weather, when forecast to fall to zero degrees or below, additional emergency accommodation is provided by the council. The usual guidelines over who the council has a duty to provide emergency accommodations for are lifted, and extra provision is made for rough sleepers, regardless of their status. To establish whether or not this is a severe cold weather period, people are advised to contact your council. 

BACKUP North West | Homeless Link  Homeless charity young people up to 25

Support for the Homeless: Were here to help you – Providing support for homeless and vulnerable people in Bolton (boltoncommunitykitchen.org) – Also offer volunteering opportunities over the Christmas period.

Urban Outreach Bolton - Offender Support, Health and Homelessness, Children and Families, Food and Cold Weather Provision- https://www.urbanoutreach.co.uk/ 


Volunteering Opportunities and support:

Bolton Hospice:  Volunteer with us- https://www.boltonhospice.org.uk/volunteer-with-us 

AGE UK: 01204 701525 or email volunteering@ageukbolton.org.uk.

The Salvation Army: Find your nearest Salvation Army | The Salvation Army volunteering opportunities and support for mental health, wellbeing, support and advice for the homeless- https://www.salvationarmy.org.uk/volunteer


Other Support Services:
BCOM (Bolton Council of Mosques): 01204 363680 option 6 or 07935196976  (BCOM are helping with shopping and delivery, medication collection, food hamper referral, friendly phone call to people).  

BAND (Building a New Direction - Mental Health Support for Bolton residents)
01204 380643  

Young Carers in Bolton can contact Bolton Lads and Girls Club, who support Bolton Carers 18 years and under. Young Carers Project: 01204 540100 or 07854 117070   

Citizens Advice – Bolton:
For advice or information, please call 0300 330 9071  
Monday to Friday 10am – 4pm (calls are charged at local rate, or included in phone provider call bundles) 
Be Kind to My Mind:
www.bekindtomymind.co.uk is Bolton’s local Children and Young Persons mental health anti stigma website developed by young people and contains a directory of local and regional support available.

Bridges Family Support provides a range of support to disabled children, young people (aged 0 to 19) and their families in Bolton. The service is based within the Castle Hill Centre located off one of the main roads into Bolton Town centre. Support is available from 7am to 11pm daily with additional support from the on call service if required. 
Tel: 01204 337126  Address: Castle Hill Centre, Castleton Street, Bolton, Lancashire, BL2 2JW