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Ebooks should be simple to access. However, there may be times when things don't work as they should.
The good news is that in most cases, problems are easily fixable. This guide will provide some help and resolutions to common problems, but don't hesitate to contact us if you are struggling.
Occasionally, a resource becomes unavailable due to technical problems or due to essential maintenance by the supplier. We post updates about technical problems on our Twitter account. We always do our best to resolve problems as quick as we can, and will announce when resources are working again.