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The University of Bolton Library


Contact the Library

General library queries:

Use our Contact Us form or view our full contact details

You can also book an Online Research Appointment with an Academic Librarian

General IT queries:

Use the IT Self Service portal to contact IT, request assistance or report a fault.

Comments, suggestions and complaints

Visit our Feedback page for details of how to get in touch and how we act on your feedback. 

Troubleshooting problems with ebooks

Ebooks should be simple to access. However, there may be times when things don't work as they should.

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The good news is that in most cases, problems are easily fixable. This guide will provide some help and resolutions to common problems, but don't hesitate to contact us if you are struggling. 

Occasionally, a resource becomes unavailable due to technical problems or due to essential maintenance by the supplier. We post updates about technical problems on our Twitter account. We always do our best to resolve problems as quick as we can, and will announce when resources are working again. 

We post details on upcoming maintenance on our Library News blog

Ebook Troubleshooting and Frequently Asked Questions