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The University of Bolton Library


Help and Support for RefWorks

RefWorks logo


A range of video tutorials are available on the RefWorks YouTube Channel


Live chat support is available in RefWorks. Once logged into RefWorks click the ? button. Select Contact Support, fill in the form with details of your query and click Chat with an Agent

RefWorks on Twitter

You can also follow RefWorks on Twitter @RefWorks

RefWorks Training

The Library offers opportunities to learn about RefWorks throughout the year. Details will appear here when sessions are available. 


All upcoming Library training sessions are available on our Events page

Managing your references

RefWorks provides a range of ways to capture and organise references. 


Saving articles from the web

The Save to RefWorks button is an easy-to-use tool that you can install in your web browser to bookmark web pages and online books and articles. Find out how to enable it here.


Drag & Drop and Manual references

If you want to create a reference, say using the publication information from a printed book, you can manually Create A New Reference. Alternatively, you can upload a document such as a PDF and RefWorks will create a reference automatically (though you may need to make some manual adjustments).  


Importing your existing references

If you've used another reference management tool in the past, such as the older version of RefWorks, or EndNote, Zotero etc, you can import your existing references into RefWorks


Organising references with Folders

Once you have references in your RefWorks account, you can organise them with folders