All Services will conduct an annual survey of customers on the key indicators of satisfaction and the following commitment to provide a high standard of service delivery:
- a friendly, welcoming and supportive environment
- to be treated with respect, courtesy and consideration
- to have opportunities to provide feedback and help facilitate continuous improvement
- to be helped by appropriately trained staff
- to have enquiries responded to within a specified time
- services will be promoted to all new staff and students as part of induction processes
- to be informed of any unexpected disruption to service
- With the exception of the Library, all services are available from 8:45 am to 5:00 pm