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The University of Bolton Library

Performance: Service-wide Standards

Performance of Student Services, Library, Careers and Student Experience

Service-wide Standards 2019/20

All Services will conduct an annual survey of customers on the key indicators of satisfaction and the following commitment to provide a high standard of service delivery:

  • a friendly, welcoming and supportive environment
  • to be treated with respect, courtesy and consideration
  • to have opportunities to provide feedback and help facilitate continuous improvement
  • to be helped by appropriately trained staff
  • to have enquiries responded to within a specified time
  • services will be promoted to all new staff and students as part of induction processes
  • to be informed of any unexpected disruption to service
  • With the exception of the Library, all services are available from 8:45 am to 5:00 pm