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The University of Bolton Library

Performance: Student Services

Performance of Student Services, Library, Careers and Student Experience

SMART Student Service Standards and performance 2019/20

Reviewed March 2020 by Deputy Student Services Manager

How we perform will be published a minimum of every two months

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Not Met*   Not Met*   Not Met*   Met          

* awaiting new University Website 

Disclosure and Barring Service (DBS) 

We will contact all students once an offer of a placement has been made.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 100% 100%            

We aim to process all applications within 20 working days and will keep our customers informed of any unexpected delays.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 90%* 100%            

* Due to the volume of applications as a result of the University Christmas closure.

Disability Services

We will contact all students who have declared a disability to advise on available services
Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 100% 100%            

Student Advisors

We aim to issue official letters within 5 working days of the request.*

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Met Met Met Met Met Met Met          

* The average response time for this year is just less than 2 days

How we perform will be published a minimum of every two months

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Not Met*   Not Met*   Not Met*   Met          

* awaiting new University Website 

Student Support Fund

We aim to assess applications within 28 working days upon receipt of all required evidence.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 90%** 100% 100% 100% 100%            
** The fund opened in October and due to the high volume of applications, the target was exceeded.
 

How we perform will be published a minimum of every two months

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Not Met*   Not Met*   Not Met*   Met          

* awaiting new University Website