University of Bolton Library: Performance: Student Services

SMART Student Service Standards and performance 2019/20

Reviewed March 2020 by Deputy Student Services Manager

How we perform will be published a minimum of every two months

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
Not Met*		Not Met*		Not Met*		Met

* awaiting new University Website

Disclosure and Barring Service (DBS)

We will contact all students once an offer of a placement has been made.

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
100%	100%	100%	100%	100%	100%

We aim to process all applications within 20 working days and will keep our customers informed of any unexpected delays.

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
100%	100%	100%	100%	90%*	100%

* Due to the volume of applications as a result of the University Christmas closure.

Disability Services

We will contact all students who have declared a disability to advise on available services

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
100%	100%	100%	100%	100%	100%

Student Advisors

We aim to issue official letters within 5 working days of the request.*

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
Met	Met	Met	Met	Met	Met	Met

* The average response time for this year is just less than 2 days

How we perform will be published a minimum of every two months

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
Not Met*		Not Met*		Not Met*		Met

* awaiting new University Website

Student Support Fund

We aim to assess applications within 28 working days upon receipt of all required evidence.

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
100%	90%**	100%	100%	100%	100%

** The fund opened in October and due to the high volume of applications, the target was exceeded.

How we perform will be published a minimum of every two months

Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug
Not Met*		Not Met*		Not Met*		Met

* awaiting new University Website