All Services will conduct an annual survey of customers on the key indicators of satisfaction and the following commitment to provide a high standard of service delivery:

• a friendly, welcoming and supportive environment
• to be treated with respect, courtesy and consideration
• to have opportunities to provide feedback and help facilitate continuous improvement
• to be helped by appropriately trained staff
• to have enquiries responded to within a specified time
• services will be promoted to all new staff and students as part of induction processes
• to be informed of any unexpected disruption to service
• With the exception of the Library, all services are available from 8:45 am to 5:00 pm

Please use the drop down menu for specific Service Standards