Other survey results

Library Response to feedback

Comments from latest CSE Survey

Positive

• The staff at Bolton Uni are very friendly and professional, especially the library staff.
• Always found the library staff helpful and friendly when I have needed assistance, have also attended a group session (arranged by our tutor) to assist us with use of Discovery to undertake literature searches which was very informative and helpful.
• Appreciate the effort extended by staff and library staff. Thanks
• I use the library and staff are always on hand to help
• Tall young male library staff member with the back hair and wears the short sleeve shirts is very very helpful
• Library services and staff are really helpful Life lounge is so supportive I feel I may have dropped out without their support
• From the services I have used which the University has provided, I am really happy and satisfied with them.
• Wonderful library facilities, staff and materials.
• Library staff are very help especially the young male staff member with the black shirt hair
• The information, guidance and support that I have required; I have been given. Staff that I have personally interacted with, including in the library, reception staff and security have been polite and helpful.
• Member of staff on the library desk is an absolute superstar. So knowledgeable and helpful. A blueprint for 'customer service'
• Library services are excellent.
• The 24-Hour library is really useful for people with other commitments outside of university.
• The staff in library are very helpful and patient
• I really like the library; it provides the relevant information.
• I have experienced staff being rude and unapproachable in the main library. Also, the library at Queens does not have that many books for my course.
• The Library services are really good and has really help me in my studies.
• The facilities are numerous, and staff are always friendly and helpful. The library is a fantastic attribute, well laid out and full of useful information and helpful sections. The fact that each zone of the library has specific noise rules is a nice touch.
• I think Bolton University is a fantastic place of learning. The whole institute has supported me really well thus far in my course and I have appreciated all those that have helped me. The culture here is very positive compared to other institutes I have studied at. I would like to mention Rob at the library who has helped me so much. He has been professional throughout and been very patient with me and is a credit to your university. The library staff are brill.

Negative

• IT installation team needs better planning as in the ROWAN room Smart Board is too low to have a full view and the Whiteboard is too high to write on
• NEED to get more copies of the dsm v for psychology students!! Other than that, everything else is fab
• Library needs an extension because it’s always full when needed most
• Just the library Wi-Fi is really poor when using in library. Also, the chairs are very uncomfortable and most don’t even have wheels and sometimes not enough chairs.
• Tables (PC ones) in the library are not clean
• Queens campus needs more social workbooks etc
• There is not always a librarian available at Queen's Campus Library.
• The library can be hugely confusing sometimes to find a particular book, journal or document. The system in theory sounds good but I have come across issues where things seem placed in a random order and it ends up quite difficult for myself or the staff to find the resource I am looking for.

Library feedback and how it informs planning