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The University of Bolton Library

Performance: Home

Performance of Student Services, Library, Careers and Student Experience

Customer Service Excellence

Student Services, Library, Sport, Careers and The Hub (Student Experience) pay particular attention to the key indicators of customer satisfaction:

  • Delivery
  • Timeliness
  • Information
  • Professionalism
  • Staff Attitude

These indicators form the foundation of our commitment to Customer Service Excellence (CSE) and continuous improvement