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The University of Bolton Library

Performance: Library

Performance of Student Services, Library, Careers and Student Experience

SMART Library Standards and performance 2019/20

Reviewed March 2020 by Library Manager

General

How we perform will be published a minimum of every two months

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Met   Not Met*   Met   Met          

* Cube Fire Incident focus of support

Help Desk

All enquiries received between 8:45 am - 9:00 pm Monday-Thursday and 8:45 am and noon on Friday should receive a reply within 4 working hours. All customers should receive a meaningful reply within 2 working days.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 100% 100% 100%          

Inter-Library Loan requests will be dealt with within 2 working days of receipt. We aim to satisfy 96% of requests within 7 working days.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 100% 100%            

The Library will offer staffed services 60.75 hours per week during term-time and 40 hours per week during vacation time.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 100% 100% 68%*          

* University closed from March 13. Staff available from 9:00 am to 5:00 pm

We aim to provide access to external customers within 1 hour. All new University Staff will receive ID card by appointment.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 100% 100% N/A*          

* 100% until 23 March

Academic Liaison and Collection Management

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
100% 100% 100% 100% 100% 100% N/A*          

* 100% until 23 March

We aim to order 90% of reading-list items within one week of the order being submitted. We aim to make 90% of ordered material available within 18 working days.

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Not met* Not met* Not met* Not met* Met Not met* N/A          

* all orders were placed within standard but they some were not supplied within 18 days. Ongoing monitoring and discussion with suppliers

All published library content is checked for accuracy and relevance a minimum of every 2 months

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Met   Not met*   Not met*   Not met*          
 

* Due to the Cube Fire incident, not all content was checked during the first term. Due to the impending and subsequent lockdown in arch, again the focus was on new content being produced to facilitate remote learning and teaching. March deadline for website review now May.