Reviewed March 2020 by Library Manager
General
How we perform will be published a minimum of every two months
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| Met | Not Met* | Met | Met |
* Cube Fire Incident focus of support
Help Desk
All enquiries received between 8:45 am - 9:00 pm Monday-Thursday and 8:45 am and noon on Friday should receive a reply within 4 working hours. All customers should receive a meaningful reply within 2 working days.
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| 100% | 100% | 100% | 100% | 100% | 100% | 100% |
Inter-Library Loan requests will be dealt with within 2 working days of receipt. We aim to satisfy 96% of requests within 7 working days.
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| 100% | 100% | 100% | 100% | 100% | 100% |
The Library will offer staffed services 60.75 hours per week during term-time and 40 hours per week during vacation time.
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| 100% | 100% | 100% | 100% | 100% | 100% | 68%* |
* University closed from March 13. Staff available from 9:00 am to 5:00 pm
We aim to provide access to external customers within 1 hour. All new University Staff will receive ID card by appointment.
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| 100% | 100% | 100% | 100% | 100% | 100% | N/A* |
* 100% until 23 March
Academic Liaison and Collection Management
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| 100% | 100% | 100% | 100% | 100% | 100% | N/A* |
* 100% until 23 March
We aim to order 90% of reading-list items within one week of the order being submitted. We aim to make 90% of ordered material available within 18 working days.
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| Not met* | Not met* | Not met* | Not met* | Met | Not met* | N/A |
* all orders were placed within standard but they some were not supplied within 18 days. Ongoing monitoring and discussion with suppliers
All published library content is checked for accuracy and relevance a minimum of every 2 months
| Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug |
| Met | Not met* | Not met* | Not met* | |
* Due to the Cube Fire incident, not all content was checked during the first term. Due to the impending and subsequent lockdown in arch, again the focus was on new content being produced to facilitate remote learning and teaching. March deadline for website review now May.